Log in To Your Portal

Step 2: Log Into Your Account

1. Enter your registered Email address
2. Enter your Password
3. Click "Log in"
4. If you forgot your password, click "Reset Password"

Navigating to Submit a Ticket

Method 1: From the Main Menu

Click on "Submit a Ticket" in the top navigation menu

Navigating to Submit a Ticket

Method 2: From Your Account Dashboard

1. After logging in, you'll see your "My account" dashboard
2. Click on the "Tickets" section
3. This will show you all your existing support tickets
4. Look for a button to create a new ticket

Filling Out the Ticket Form

Name & Email – Auto-filled from your account

Type – Select: Bug, Feature Request, Inquiry, Support, Other

Module – Pick the affected area (Sales, Inventory, etc.)

Subject – Add a clear title (e.g., "Sales Order Error")

Details – Explain what happened, steps to reproduce

Blocking? – Choose Yes / No

Attachment – Add screenshots or files (optional)

After Submitting the Ticket

Ticket Number – A unique ID is assigned (e.g., #01)

Email Confirmation – Sent to your registered email

Response Time – Usually within 24 business hours

Track Status – Check updates in your customer portal

Viewing Your Tickets

1. Go to "My Account"
2. Click "Tickets" or "Your Invoices"
3. View ticket list with:
    – Ticket # – Title – Date
    – Status – Assigned agent

Click a ticket to see: – Full details, history, attachments, and status